There is one question that you should be answering with every contact with your client. And unfortunately, in my experience, most companies don’t.
The reasons why you should be answering this question are:
- It makes everything more efficient
- It’s good customer service.
- It allows your client to know exactly what to expect from you.
We get caught up in all the other things that go into our businesses and customer service gets lost. Customer service is not only human-ness, it’s actually something that would make your life and your client’s life easier. Bonus, it makes the client experience overwhelmingly positive.
Every single time you send an email, a DM, a package, a contract, an invoice, you need to be answering this question:Continue reading “Upgrade Your Client Experience by Answering This One Question”